Communications

Create, manage and deliver personalized, relevant communications across all touchpoints

Overview

The Communications portfolio seamlessly integrates communication capabilities, including batch communications, interactive and on-demand, messaging, voice mail and secure document delivery such as output management and digital fax, to deliver personalized, relevant and consistent communications across all channels and touchpoints.

How Communications can benefit business

• Accelerate digital transformation
  Improve customer experiences with the highest level of personalization available and optimize operations with a single integrated tool to save both time and money.
• Unify customer experience
  Eliminate siloes and enable marketing, communications and customer service to work together to deliver true omnichannel experiences.
• Personalize at scale
  Leverage AI and machine learning for cohesive personalization across channels, including next best action, next best offer and next best channel.
• Maximize brand value
  Provide the right content, at the right time, through the right channel to increase brand relevance, distinction and loyalty.
• Improve operations
  Increase productivity with content governance and business user/marketing workflows and enhance ease of use with automation and scalability.
• Deliver consistent experiences
  Provide fast, consistent, personal and seamless experiences across the entire customer journey, from acquisition to retention.

Featured products

Integrate enterprise-wide communications capabilities across all touchpoints and channels, along with digital asset management, journey orchestration, customer data platform, archive and retrieval.

• OpenText Exstream

  Transform customer communications into exceptional experiences

• OpenText Document Presentment for SAP Solutions

  Automate content generation and distribution from SAP® solutions

• OpenText Notifications

  Reach customers with personalized messages on their channel of choice

• OpenText Output Server

  Reliably, securely and seamlessly deliver business-critical documents

• OpenText Digital Fax Solutions

  Increase productivity and reduce costs with modernized fax capabilities

• OpenText Experience Platform CXM

  Create personalized experiences across the full customer journey with one platform