General Terms & Conditions

CBIT Pty Limited t/as CBIT Digital Forensics Services (“CBIT”, “CDFS”, “SDR”, “we”, “us”, “our”) and the Client (“the client”, “customer”, “you”, “your”).

This offer supersedes and replaces all prior terms, conditions, proposals, or offers exchanged by the parties, written or verbal. Any additional or different terms previously proposed will not be binding unless specifically agreed to in writing.

We reserve the right at any time before delivery, to amend errors and omissions to estimated dates, quantities, and specifications, and to adjust our pricing to reflect any increase in the cost to us due to any factor beyond our control (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, increase in the cost of time, labour, materials, and freight).

Purchase orders, once placed, are not refundable. Warranty is provided by the relevant Vendor, unless specified. CBIT will assist with facilitating warranty related processes; however, additional costs, if any, are determined at the sole discretion of the Vendor. If there is a product that becomes unavailable after acceptance but prior to delivery, the product will then be replaced or substituted with the next closest equivalent product, subject to your final approval.

Payment is due upon receipt of invoice, unless otherwise specified. Freight is EXW (Ex Works), based on acceptance of the above items, and is weight and volume dependent. Insurance, import duties, taxes, and charges are the buyer’s responsibility.

Associated Policies & Agreements
You agree to comply with each relevant vendor Enduser Licence Agreements (EULA) and associated policies. Products requiring registration of Enduser license details, should be specified on the purchase order. These details include but not limited to: Company/Agency name, contact name, email address, physical address, and phone number.

Estimate of Labour
Any estimate of anticipated fees for services provided prior to or during the course of the work is our best estimate of the effort that will be required to complete the services based on the information available at the time. Under no circumstances shall this estimate be deemed a maximum fee or fixed price, and is subject to change as matters develop. If your instructions and/or requirements do alter, or if more information comes to light that changes the scope of work, we will furnish you with a further estimate.

100% of Materials and Licensing before labour commences
50% of labour upon commencement
50% of labour upon completion

Credit Card Surcharges
Payments via VISA or MasterCard incur a 1.5% surcharge per transaction.
Payments via AMEX incur a 2.5% surcharge per transaction.

We reserve the right to withdraw your access to CBIT services without explanation or cause, and to refund any associated fees paid so far for the relevant service.