Experience Data & Insights

Break down silos, understand data and unlock customer insights to improve customer experience quality and increase revenues

Overview

OpenText™ data and insights solutions provide a complete 360-degree view into customer patterns, preferences and behaviors to deliver personalized and differentiated customer experiences. The solutions help organizations capture, aggregate and analyze customer data, profiles and signals throughout the entire buying journey and across all customer touchpoints.

How Experience Data & Insights can benefit business

Discover the advantages of using customer data insights

• Gain customers for life
  Leverage powerful analytics and AI to gain deep insights that enhance the understanding of customers, enabling better service, increased satisfaction and ongoing loyalty.
• Capture data across all customer touchpoints
  Aggregate all customer experience data across every touchpoint and interaction within a single system, eliminating silos and centralizing governance.
• Get actionable insights
  Analyze the entire customer journey and uncover insights on customer patterns, preferences and behaviors to trigger actions that improve experiences, satisfaction and spend.
• Adapt more easily
  Get ahead of the competition with continuous data insights to react to changing customer preferences and expectations faster.
• Improve visibility and decision making
  Delve deep into massive amounts of data with self-service and smart insights powered by advanced artificial intelligence.
• Personalize customer experiences
  Apply customer data insights to deliver the right message at the right time and through the right channel.

Featured products

Gather, organize, curate and analyze customer experience data from various systems and multiple touchpoints to better understand customer behavior, determine actions and achieve results.

• OpenText™ Experience CDP

  Drive continuous engagement and create customers for life

• OpenText™ Core Experience Insights

  Improve customer experience with customer insights

• OpenText™ Explore

  Discover insights with speech and multichannel analytics

• OpenText™ Magellan™

  Machine Learning and Predictive Analytics Platform

• OpenText™ Qfiniti

  Transform contact center back-offices and agent performance

• OpenText™ Trading Grid™

  Connect once, reach anything. Seamlessly integrate people, systems and things