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The OpenText™ Experience Cloud platform integrates experiences, media, communications, messaging and data for customer experience management in one cohesive platform. Enabling organizations to seamlessly personalize experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life.
Discover the advantages of Experience Cloud.
Experience Cloud helps organizations deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations.
Create, manage and deliver B2C, B2B and B2E headless experiences through all digital channels, such as websites, apps and kiosks.
Create personalized experiences across customer channels with one platform
Accelerate cloud transition, optimize infrastructure, and ensure compliance
Drive better customer engagement with one simple, powerful platform
Bridge information silos, improve processes and expand governance
Create, manage and deliver personalized, omnichannel and relevant business and customer communications.
Increase productivity and reduce costs with modernized fax capabilities
Create personalized experiences across the full customer journey
Transform customer communications into exceptional experiences
Reach customers with personalized messages on their channel of choice
Reliably, securely and seamlessly deliver business-critical documents
Automate content generation and distribution from SAP solutions
Leverage a secure collaboration platform for an effortless e-signing experience
Enhance communications with mobility, security, customization and efficiency
Tailor experiences and communications using audience and data analytics to increase relevancy and conversion rates across the entire customer journey.
Personalize experiences and communications to create customers for life
Improve customer experiences with insight-driven customer journey mapping.
Create, collaborate, organize, search and reuse rich digital media, such as video, images, 3D and audio files, to deliver rich experiences and communications.
Quickly and securely access rich media assets from a central location
Seamlessly integrate digital media into business processes with SAP®
Easier file sharing, creative collaboration, project management and integrations
Break down silos, understand data and unlock customer insights to improve customer experience quality and increase revenues
Drive continuous engagement and create customers for life
Improve customer experience with customer insights
Discover insights with speech and multichannel analytics
Machine Learning and Predictive Analytics Platform
Transform contact center back-offices and agent performance
Connect once, reach anything. Seamlessly integrate people, systems and things