OpenText Experience Cloud

Keep customers for life

Overview

The OpenText™ Experience Cloud platform integrates experiences, media, communications, messaging and data for customer experience management in one cohesive platform. Enabling organizations to seamlessly personalize experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life.

How OpenText Experience Cloud can benefit business

Discover the advantages of Experience Cloud.

• Accelerate digital transformation at the right pace
  Break down technology and business silos to modernize and augment tech stacks through a composable digital experience platform.
• Build loyalty that drives revenue
  Create relevant, content-based experiences delivered through the right channel, at the right time to drive greater loyalty and customer lifetime value.
• Optimize operations with CEM solutions
  Automate and streamline operations using artificial intelligence and machine learning in marketing, customer service and communications.
• Create engaging experiences across the entire customer lifecycle
  Provide consistent multi-experiences across the entire customer lifecycle, from acquisition to retention, and across all channels and touchpoints.
• Gain actionable customer insights
  Understand customer behaviors and emotions to continuously improve experiences, communications and the customer journey.
• Increase brand and content relevancy
  Personalize anonymous and authenticated experiences and communications to drive higher conversion rates and customer satisfaction.

Featured products

Experience Cloud helps organizations deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations.

Experiences

Create, manage and deliver B2C, B2B and B2E headless experiences through all digital channels, such as websites, apps and kiosks.

• OpenText™ TeamSite™
  Create personalized experiences across customer channels with one platform
• OpenText™ InfoArchive
  Accelerate cloud transition, optimize infrastructure, and ensure compliance
• OpenText™ Extended ECM Platform
  Bridge information silos, improve processes and expand governance

Communications

Create, manage and deliver personalized, omnichannel and relevant business and customer communications.

• OpenText™ Digital Fax
  Increase productivity and reduce costs with modernized fax capabilities
• OpenText™ Exstream™
  Transform customer communications into exceptional experiences
• OpenText™ Core Messaging
  Reach customers with personalized messages on their channel of choice
• OpenText™ Output Server
  Reliably, securely, and seamlessly deliver business-critical documents
• OpenText™ Document Presentment for SAP Solutions
  Automate content generation and distribution from SAP solutions
• OpenText™ Core Signature
  Leverage a secure collaboration platform for an effortless e-signing experience
• OpenText™ CX-E Voice
  Enhance communications with mobility, security, customization, and efficiency

Personalization and orchestration

Tailor experiences and communications using audience and data analytics to increase relevancy and conversion rates across the entire customer journey.

• OpenText™ Experience CDP
  Personalize experiences and communications to create customers for life
• OpenText™ Core Journey
  Improve customer experiences with insight-driven customer journey mapping

Assets

Create, collaborate, organize, search and reuse rich digital media, such as video, images, 3D and audio files, to deliver rich experiences and communications.

• OpenText™ Media Management
  Quickly and securely access rich media assets from a central location
• OpenText™ Digital Asset Management for SAP Solutions
  Seamlessly integrate digital media into business processes with SAP®
• OpenText™ Hightail™
  Easier file sharing, creative collaboration, project management and integrations

Data and Insights

Break down silos, understand data and unlock customer insights to improve customer experience quality and increase revenues

• OpenText™ Experience CDP
  Drive continuous engagement and create customers for life
• OpenText™ Core Journey
  Improve customer experiences with insight-driven customer journey management
• OpenText™ Explore
  Discover insights with speech and multichannel analytics
• OpenText™ Magellan™
  Machine Learning and Predictive Analytics Platform
• OpenText™ Qfiniti
  Transform contact center back-offices and agent performance
• OpenText™ Trading Grid™
  Connect once, reach anything. Seamlessly integrate people, systems and things

Why choose Experience Cloud?

• Best-of-breed composable, modular platform
  Augment existing technology stack with the components needed to meet customer and business needs, whether a full platform, capabilities bundle, an application or CEM services.
• Unmatched extensibility
  Get an unmatched native portfolio of plug-and-play solutions that integrates with industry consolidated technology leaders to leverage a full breadth of functionality.
• Complete customer experience journey
  Deliver consistent customer experience solutions and break down silos across the entire customer journey, from acquisition to engagement to retention (customer service).
• Run-anywhere capabilities
  Get the flexibility to deploy on both public and private clouds as well as off-cloud with managed services, including deployment, support and management, in one end-to-end SLA.