Product Type


OpenText Experience Cloud

OpenText Experience Cloud


Keep customers for life




The OpenText™ Experience Cloud platform integrates experiences, media, communications, messaging and data for customer experience management in one cohesive platform. Enabling organizations to seamlessly personalize experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life.


How OpenText Experience Cloud can benefit business


Discover the advantages of Experience Cloud.


  • Accelerate digital transformation at the right pace
    Break down technology and business silos to modernize and augment tech stacks through a composable digital experience platform.
  • Build loyalty that drives revenue
    Create relevant, content-based experiences delivered through the right channel, at the right time to drive greater loyalty and customer lifetime value.
  • Optimize operations with CEM solutions
    Automate and streamline operations using artificial intelligence and machine learning in marketing, customer service and communications.
  • Create engaging experiences across the entire customer lifecycle
    Provide consistent multi-experiences across the entire customer lifecycle, from acquisition to retention, and across all channels and touchpoints.
  • Gain actionable customer insights
    Understand customer behaviors and emotions to continuously improve experiences, communications and the customer journey.
  • Increase brand and content relevancy
    Personalize anonymous and authenticated experiences and communications to drive higher conversion rates and customer satisfaction.

Featured products


Experience Cloud helps organizations deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations.




Create, manage and deliver B2C, B2B and B2E headless experiences through all digital channels, such as websites, apps and kiosks.





Create, manage and deliver personalized, omnichannel and relevant business and customer communications.


Personalization and orchestration


Tailor experiences and communications using audience and data analytics to increase relevancy and conversion rates across the entire customer journey.




Create, collaborate, organize, search and reuse rich digital media, such as video, images, 3D and audio files, to deliver rich experiences and communications.


Data and Insights


Break down silos, understand data and unlock customer insights to improve customer experience quality and increase revenues


Why choose Experience Cloud?


  • Best-of-breed composable, modular platform
    Augment existing technology stack with the components needed to meet customer and business needs, whether a full platform, capabilities bundle, an application or CEM services.
  • Unmatched extensibility
    Get an unmatched native portfolio of plug-and-play solutions that integrates with industry consolidated technology leaders to leverage a full breadth of functionality.
  • Complete customer experience journey
    Deliver consistent customer experience solutions and break down silos across the entire customer journey, from acquisition to engagement to retention (customer service).
  • Run-anywhere capabilities
    Get the flexibility to deploy on both public and private clouds as well as off-cloud with managed services, including deployment, support and management, in one end-to-end SLA.