OpenText IT Operations Cloud

Create competitive advantage with smarter IT Operations

Overview

Today’s I&O leaders have a clear mandate—recalibrate IT Operations to become a value-sustaining organization. New business priorities require an expansion in focus from employees to customers, from stability to operational agility. But how can you make purposeful change when technical debt, inflationary costs, sustainability targets, and skilled staff shortage stand in your way? AI is the answer.

How IT Operations can sustain business value

Discover the advantages of IT Operations Cloud.

• Elevate user experiences
  Empower users to self-resolve common issues with our private GenAI chatbot—IT Operations Aviator. It transforms Tier 1 support so you can focus on strategic ITSM projects.
• Achieve consistent reliability
  Hit your service-level targets. Consolidate cloud information with rapid observability. Identify root cause with AIOps. And quickly restore services with automation.
• Optimize costs and carbon
  Get more cloud for your money with personal spending views, rich insights, savings recommendations, self-service guardrails, and GreenOps reporting—all driven by FinOps.
• Solve talent shortages
  Use low-code/no-code automation to orchestrate provisioning, configuration, patching, and compliance for cloud, network, and server management.

Featured products

Pivot to become a value-sustaining organization with integrated ITSM, Observability, AIOps, and FinOps solutions built on a powerful GenAI and automation platform. You’ll drive user satisfaction, reliability, sustainability, and cost control amid rising demands and tight budgets.

IT Service Management

Empower your employees with the convenience of a modern IT service experience.

• OpenText™ Service Management Automation X
  AI-powered service desk, ITSM, ITAM, and ESM software
• OpenText™ Asset Management X
  No more IT asset guessing games
• OpenText™ Universal Discovery
  Configuration management for hybrid IT
• OpenText™ Universal CMDB
  Modern management solutions for multicloud and on-premises environments

FinOps and Cloud Management

Optimize costs and gain management consistency across all clouds.

• OpenText™ Hybrid Cloud Management X
  Cut costs. Improve control. Speed delivery
• OpenText™ HCMX FinOps Express
  Optimize your cloud costs—cut waste and control spend

AIOps and Observability

Boost IT operations productivity with AIOps and automation.

• OpenText™ Application Observability
  Unlock affordable observability with OpenTelemetry insights
• OpenText™ Operations Bridge
  Full-stack AIOps—Proven capabilities, now SaaS simple
• OpenText™ Infrastructure Observability
  End-to-end observability and monitoring of cloud-native infrastructure and apps

Patch and Process Automation

Automate, integrate, and orchestrate any IT process at scale.

• OpenText™ Operations Orchestration
  Enterprise-scale orchestrator
• OpenText™ Server Automation
  Secure, scalable, and automated server configuration and lifecycle management
• OpenText™ Data Center Automation
  Automate IT compliance and vulnerability risk management

Network Management

Gain integrated monitoring, configuration, and compliance on an enterprise-ready platform.

• OpenText™ Network Operations Management
  Optimize your evolving network
• OpenText™ Network Automation
  Drive automated configuration, change, and security compliance
• OpenText™ Network Node Manager i
  Network health and network performance monitoring

Why choose IT Operations Cloud?

• GenAI with the OpenText information advantage
  Resolve Tier 1 issues and cut Tier 1 costs with a private GenAI chatbot—IT Operations Aviator—that rapidly learns from your private enterprise content using our IDOL indexing solution.
• Advanced ITSM at a lower TCO
  Deliver all the benefits of a private GenAI-powered service experience—happy users, efficient agents, and lower support costs.
• Observability across apps, clouds, and networks
  Unify metrics, events, logs, and traces across domains—reducing troubleshooting time with AI-based problem isolation and resolving problems faster with automation.
• Smarter cloud cost optimization
  Prevent surprise overages and cloud inefficiencies with smart what-if analyses for savings plan optimization and automated recommendations for waste cleanup.
• Carbon footprint and sustainability reporting
  Easily measure, refine, and report on IT’s carbon footprint—on cloud and off—and get credit for your sustainability progress (comes with our FinOps, AIOps, and asset management products).
• Discovery with service mapping
  Discover, map, and manage configuration items across cloud and on-prem environments to create a single source of trusted data and reduce change risks.